My Account

After Collection

Delivery

Collection

Ordering

My Account

Why Aren't I Getting Chillies For My Online Orders?

At the moment, Online Takeaway and Nando’s Card are separate, so you need an account for both (we’re looking into it, so watch this space!). This means to get chillies added to your Nando’s Card when you order online, you need to create an Online Takeaway account and update it to include your Nando’s Card number. To do this, log in on our website to your Online Takeaway account, click ‘editing your details’ and put in your Nando’s Card number. Once you’ve done that, your chillies should add automatically.

I Can’t Remember My Login Details, How Can I Reset My Password?

Easy, just enter your email or mobile phone number that you used to register for Online Takeaway and we’ll send you a link where you can reset your password. If you continue to have problems then get in touch with us here and we can help you get sorted.

Can I Use My Nando's Card When Making An Online Takeaway Order?

You can earn Chillies, but at the moment you can't redeem Rewards when you order takeaway - we're working on it, so watch this space. To make sure your card is credited with a Chilli, you just need to make sure you enter your Nando's Card number on your takeaway account details. The usual terms and conditions apply and you can of course bank your Rewards for next time you eat-in.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

After Collection

I Got Back Home And I'm Not Happy With My Order/I'm Missing Items, What Shall I Do?

Please give the restaurant you collected from a call, ask to speak to the manager on duty and they'll find a way to put things right. (Find the number here or check your order confirmation e-mail)

How Do I Give You Feedback About My Online Takeaway Experience?

If there's a problem that needs fixing, please speak to the restaurant directly by giving them a ring. Their contact details can be found here. If you want to share some general feedback about your experience you can get in touch here. We’d love to hear what you think – good or bad!

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Delivery

Do You Deliver?

Although we can appreciate your nearest Nando’s may not be on your doorstep, it might be a little bit cold outside, or you are suffering from a severe case of man-flu - we do not offer a delivery service nationwide. We are currently running a delivery trial in a few of our restaurants using a company called Deliveroo. Deliveroo is our only authorised delivery partner and we cannot accept any responsibility for the quality of the food or service provided by any other non-authorised delivery companies that may deliver our takeaways without our permission.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Collection

Is Online Takeaway Available In All Of Your Restaurants?

Yep! We currently offer Online Takeaway for every restaurant. So, what are you waiting for? Get ordering!

What Shall I Do If I Know I’m Going To Be Late Collecting My Order?

If you need to speak to us about your order then please call the restaurant you’re collecting from (find the number here or check your order confirmation email). We’ll be cooking your order to be ready at the time you selected.

What Do I Need To Bring With Me When I Come To Collect My Order?

Ordered by phone?

Two things: your name and the last four digits of your mobile phone number (or the person’s whose account it was ordered from).

Ordered online?

Three things: your name, the last four digits of your mobile phone number (or the person’s whose account it was ordered from), and your payment card (to confirm your order). It's as easy as 1, 2, 3!

Why Can’t I Choose My Preferred Time To Collect My Order?

To make sure we can get everyone’s orders ready on time, there’s a limited number of slots available for any given time period. We calculate this based on the total number and size of orders being placed and if yours is large or we’re particularly busy then we may have to ask you to choose a later collection time.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Ordering

Can I Order Online Takeaway Through The App?

Yep! Nando's is just a few taps away. If you can't see the Online Takeaway section in your App (it's pretty obvious) then you may need to download an update from your app store.

What Do I Do If Something Goes Wrong Whilst I’m Creating My Order?

Should your screen freeze or something crashes, then please start again. We know it can be frustrating! Make sure you check your order, and then continue adding to it until everything is in there ready for checkout. Please let us know what happened by getting in touch here so we can fix any problems for next time

Why Can’t I Order My Favourite Nando’s Menu Items Online?

You can order almost everything from our menu online. There are certain tweaks and combinations you can’t do right now, but we think we’ve got the most popular requests covered. Let us know here if there’s something you wanted to order but couldn’t – we can see if there’s anything we’ve overlooked and enable it in a future update.

I'm Having Problems With The Online Takeaway Website, Who Can I Speak To?

Please get in touch with us here and we can look into it for you. Please note that we’re here during office hours only so if you’re desperate for your takeaway then give the restaurant a call instead and we can take your order over the phone. Find your closest restaurant

Can I Use Vouchers Or Gift Cards When I Place An Order Online?

Unfortunately, not right now. If you want to pay using a voucher or gift card, give the restaurant a call to place your order and pay when you pick it up from us. Find the number for your local Nando's here.

I Placed An Order Online/Mobile But Didn’t Receive A Confirmation Email, So Have You Got My Order?

If you reached the confirmation screen after placing your order and paying for it, then it’s likely that the confirmation email just didn’t reach you, so check your junk folder and make sure your email is working ok. If you didn’t get to the confirmation screen and didn’t get an email it’s likely something went wrong and your order hasn’t gone through. Please try again and get in touch with us here if you continue to have problems placing an order online. You can always give the restaurant a call in the meantime to place your order, as they can take your order over the phone too. 

What Happens If I Place My Order And Realise I Have Selected The Incorrect Restaurant Once I Receive The Confirmation Email?

Call the restaurant straight away so that they can make sure they don't cook the food and waste any PERi greatness. Their contact details can be found in your confirmation e-mail or check here. To arrange for the money to be put back on your card, please get in touch with us here. We will need to take some card details from you and the money may take up to 10 working days to show in your account. You can go back to place your Online Takeaway with the correct restaurant, but you will need to submit payment again.

Can I Change Or Add Items To My Order Once I’ve Placed My Order Online/Mobile?

Sorry, this isn’t possible. Once you’ve placed your order we’ll take payment for that exact order and we can’t go back and change anything. If you’ve forgotten something or want to change part of your order then please speak to the restaurant staff when you collect – there may be a chance we can help but it’s likely you’ll have to queue.

Can I use my NHS/Emergency Services/Military discount with Online Takeaway?

Unfortunately we can't apply discounts online at the moment. To get the discount, place your order by giving your local restaurant a call, let them know where you work and make sure you bring a valid photo ID when you collect your order. The usual terms and conditions apply - so if you don't have a valid photo ID with the relevant official logo when you collect your order then we may have to charge you the full amount or withhold items on your order. Sorry, even we have to be strict sometimes.

Not answered your question? No problem... go back to the list of FAQs or get in touch.